Creative Design Agency Creative Design Agency Creative Design Agency

1. Who We Are

Design Orbits ("we", "us", "our") is a creative design agency providing logo design, web design, branding, and graphic design subscription services to businesses in the United Kingdom and United States. Our website is located at designorbits.com. Our registered contact email is info@designorbits.com.

2. What Information We Collect

We collect the following types of personal information when you use our website or services:

  • Contact information: name, email address, phone number, company name
  • Billing information: billing address and payment details (processed securely via third-party payment providers)
  • Project information: design briefs, uploaded files, and communications related to your design projects
  • Usage data: IP address, browser type, pages visited, and time spent on our website (collected via cookies and analytics tools)
  • Communications: emails, messages, and support enquiries you send to us

3. How We Use Your Information

We use your personal information for the following purposes:

  • To deliver and manage the design services you have purchased
  • To process payments and send invoices
  • To communicate with you about your project, revisions, and delivery
  • To respond to your enquiries and provide customer support
  • To send service updates, project notifications, and where you have opted in, marketing communications
  • To improve our website, services, and user experience
  • To comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

For users in the United Kingdom, we process your personal data under the following legal bases:

  • Contract performance: processing necessary to deliver the services you have purchased
  • Legitimate interests: improving our services, fraud prevention, and internal analytics
  • Consent: marketing communications (you may withdraw consent at any time)
  • Legal obligation: where we are required to process data to comply with applicable law

5. How We Share Your Information

We do not sell your personal data. We may share your information with:

  • Payment processors (e.g. Stripe) to handle billing securely
  • Cloud storage and project management tools used internally to deliver your project
  • Email service providers for transactional and marketing communications
  • Analytics providers (e.g. Google Analytics) to understand website usage
  • Legal and regulatory authorities where required by law

All third-party providers we use are contractually required to handle your data securely and in compliance with applicable data protection laws.

6. Cookies

Our website uses cookies to improve your browsing experience and analyse traffic. Cookies are small text files stored on your device. We use:

  • Essential cookies: required for the website to function correctly
  • Analytics cookies: to understand how visitors use our site (e.g. Google Analytics)
  • Marketing cookies: only where you have given explicit consent

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect website functionality.

7. Data Retention

We retain your personal data only for as long as necessary to deliver our services and comply with legal obligations. Client project files and communications are retained for a minimum of 2 years after project completion. Billing records are retained for 7 years in accordance with UK tax and accounting requirements.

8. Your Rights

Under UK GDPR and applicable data protection law, you have the following rights:

  • Right of access: to request a copy of the personal data we hold about you
  • Right to rectification: to request correction of inaccurate or incomplete data
  • Right to erasure: to request deletion of your personal data in certain circumstances
  • Right to restrict processing: to request that we limit how we use your data
  • Right to data portability: to receive your data in a structured, machine-readable format
  • Right to object: to object to processing based on legitimate interests or for direct marketing
  • Right to withdraw consent: where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact us at info@designorbits.com. We will respond within 30 days.

9. International Transfers

Design Orbits operates across the UK and United States. If your data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR, including the use of Standard Contractual Clauses or transfers to countries with an adequacy decision.

10. Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. All data is transmitted over encrypted HTTPS connections. Payment data is handled exclusively by PCI-compliant third-party processors and is never stored on our servers.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and recommend you review their privacy policies independently.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

Design Orbits

Email: info@designorbits.com

Website: designorbits.com

If you are not satisfied with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.